Refund Policy

This Refund Policy explains our position on refunds for digital products purchased from The Viral Vault™.

01 — All sales are finalAll sales are final

Our products are digital goods delivered instantly. Because you receive immediate access to downloadable files after purchase, all sales are final and we generally do not offer refunds once access has been delivered.

02 — If something goes wrongIf something goes wrong

We want you to be able to access what you paid for. If you experience any of the following, please contact us and we'll work to resolve it:

• You did not receive your access or download email.
• A download link is broken or a file is missing.
• You were charged incorrectly or more than once.

Reach out to support@theviralvault.it.com with your order details and we'll make it right.

03 — How payments & refunds are handledHow payments & refunds are handled

Payments are processed through Payhip, via payment providers such as PayPal and Stripe. If a refund is issued in line with this policy, it is processed back to your original payment method. If you experience any issue with your order, please contact us first and we will work to resolve it.

04 — ChargebacksChargebacks

If you have an issue with your order, please contact us first so we can help. Filing a chargeback without contacting us may result in losing access to the product and the affiliate program.